Frequently Asked Questions

 

What Shipping Methods Are Available?

We offer free standard UK recorded delivery on all orders. This takes 5-7 working days. Orders placed after 3pm on a Friday will not be dispatched until the following Monday.

This excludes bank or public holidays and requires a signature upon delivery.

Next Day (UK only) £5.95

Guaranteed next working day if the order is placed before 4pm Monday to Thursday. Orders placed after 3pm on a Friday will not be dispatched until the following Monday.

This excludes bank or public holiday.

Requires signature upon delivery.

This is not available for remote locations. Please see below if you are unsure if you qualify for Next Day delivery.

Outside the UK

If you are outside of the UK, we will use a Signed-For or Recorded delivery service. This takes 7-15 working days. When you select your country during check-out, the specific rate will be calculated and added to your total.

We are currently unable to provide Next Day delivery to areas outside the UK.

Who should I to contact if I have any queries?

You can speak to us on 020 8090 9117, use our contact form here, or alternatively you can email us at info@oushka.com

Do You Ship Internationally?

Yes. We use a Signed-For or Recorded delivery service, this takes 7-15 days. The price will vary depending on your location. When you select your country during check-out, the specific rate will be calculated and added to your total.

We try to ship to as many postcodes as possible but there are a few remote destinations that we cannot reach. If your address is in one of these areas we will contact you as soon as your order has been placed and a full refund will be issued.

We do not ship to Russia.

My order status says Complete, what does this mean?

When your order status is marked as ‘Complete’ this means your goods have been handed over to our courier partners. From this point your order will take 5-7days to arrive at your delivery address.

How Can I Return a Product?

We hope you love your bag, but if you require a return please contact us via email email info@oushka.com or call us on 020 8090 9117.

Once confirmed by a member of our team, please send your returns to us using a recorded delivery service. We cannot refund postage costs.

The item must be posted within 28 days of purchase in an unused condition and its original dust bag.

Once received we will process your refund via your original payment method.

In the unfortunate event of your item being faulty please contact us via email info@oushka.com or over the phone on 020 8090 9117.  We will aim to replace your item, subject to stock availability, or alternatively process a refund.

If you have any further questions please feel free to get in touch.

Do I need an account to place an order?

No, you can place an order with Oushka using our guest checkout.

If you had an account prior to October 2014 you will need to register your details using the simple form on the my account page or alternatively create an account when you make a purchase.

How do I place an Order?

Once you have found  items you would like to purchase, simply click to basket.

The shopping basket icon will automatically update with your selections.

Once you’re happy and ready to purchase click proceed to checkout and enter your details and delivery preferences.

Finally proceed to payment via Paypal and look forward to your new Oushka bag.

What’s The Coupon Codes Policy?

Only one discount code may be used at any one time.

Any purchase made using a discount code is still returnable, refundable and exchangeable as long as it is in unused, resalable condition.

Discount codes are subject to availability and whilst stocks last.

Discount codes may be removed or discontinued at stated times.

Terms and conditions are provided for every discount code, for specific information for our codes please click here

How Can I Cancel Or Change My Order

Please contact us on 020 8090 9117 or alternatively you can email us at info@oushka.com to discuss any changes or cancellations.

How Do I Track My Order?

You can either use out order tracking page here or email us at info@oushka.com for

What Payment Methods Are Accepted?

We use the safe and secure payment system PayPal. The following cards are accepted by PayPal:

  • Visa/Delta/Electron
  • Mastercard/Eurocard
  • Maestro
  • American Express

Debit cards are also accepted if they have the Visa or Mastercard logo.

Payments will appear as Love Dragonfly ltd  t/a Oushka on your bank statement.

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