Delivery & Returns Policy

DELIVERIES

Oushka.com delivers within the UK, the Channel Islands, the Republic of Ireland, Europe and certain parts of the rest of the world.

If we are unable to deliver to you we will contact you immediately.

A signature is required for all Oushka.com deliveries. You can instruct us to accept a third party signature e.g. work address or neighbour, however in these circumstances where we can provide proof of delivery, no liability of loss can be accepted by Oushka.com. We are unable to leave packages in porches, sheds etc. without a signature.

PLEASE NOTE THAT ALL SALE AND PROMOTION ORDERS WILL BE DESPATCHED

WITHIN 3-5 WORKING DAYS.

United Kingdom

(England, Wales & mainland Scotland)

FREE Standard UK Recorded Delivery (*)

Oushka.com offers FREE Standard Recorded Delivery within 5-7 working days on all UK orders over £50.00

Standard Recorded Delivery

Oushka.com offers Standard Recorded Delivery within 5-7 working days of placing your order for just £3.00 on all orders under £50.00

Next Working Day

Oushka.com offers NEXT WORKING DAY DELIVERY which is guaranteed for just £5.95 (excluding weekends and bank holidays).

All orders received before 12 noon will be delivered by private courier the next working day before 6pm.

Europe

(Available to: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland)

Royal Mail Airsure

Oushka.com offers delivery between 5 to 7 working days for just £15 by Royal Mail Airsure

Rest of the World

(Available to: Brazil, Canada, Hong Kong, Malaysia, Singapore, Australia, New Zealand and USA)

Royal Mail Airsure

Oushka.com offers delivery between 7 to 10 working days for £22 by Royal Mail Airsure

Please Note:

Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements.

If you wish to have your order delivered to a country not listed in any of the above delivery options, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

with your requested delivery address, and we will send you a delivery quote via email

Unfortunately we currently are unable to deliver to Russia

RETURNS

Please return your unwanted items to us within 21 days of purchase in perfect unused and saleable condition, complete with dust bag, and we will give you a full refund or exchange. This will be processed within 10 working days.

If your item is faulty, please return it to us at the address below with an accompanying note describing the fault, where possible goods will be exchanged, if an exchange is not possible, or the falut has occurred due to wear, we will send the item to be repaired, you will receive an email from us noting which action will be taken

Returns Postage cannot be refunded.

We recommend that you return goods via a recorded delivery service. We cannot be held liable for goods lost in transit.

When we have received your return, your refund/exchange will be arranged.

Once the item(s) have been refunded you will receive a confirmation email from us.

If you have any queries, please contact our team on 0208 090 9117 or e-mail us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PLEASE NOTE: We have now moved!

Please send all Returns to our new address below:

Returns Dept

Oushka.com

PO Box 5377

Brighton

BN50 8FP