Terms and Conditions

 

General

By placing an order with us you have accepted the stated terms and conditions relevant to Oushka. If you are unclear about any of these terms please contact us on info@oushka.com or  0203 8466483 before placing an order with us.

All prices will be charged at the published price list current at the date of order and include VAT where applicable.

Prices and availability of items are subject to change without notice.

All dates quoted for delivery, returns, refunds and exchanges are estimated guidelines and may be subject to change.

We may make improvements or changes to our site, prices, specifications, and services without notice.

Our goods

We work hard to ensure that all descriptions and images provided for our items is correct and reflective of goods. However, descriptions are only intended to be general and not strictly binding. None of the information in this site is to be relied upon as a statement or representation of fact.

We believe our photography is a true representation of the actual product that you will receive. However, there may be slight variances in colour, due to computer screen resolutions. If you have any enquiries regarding images of a product or our photography, please contact us info@oushka.com or  0203 8466483.

Promotions

All products and prices on www.oushka.com are subject to our terms and conditions.

50% off promotion

The 50% off promotion runs from the 3rd of October for a limited time only whilst stocks last.

Discount Code Terms:

Only one discount code may be used at any one time per customer.

The code will only be valid on full price items only.

Any purchases made using a discount code or promotion are still returnable, refundable and exchangeable as long as they are unused, resalable condition.

Discount codes are subject to availability and whilst stocks last.

Stock availability

We display through our website all products that are in stock at that time. However, if an item is out of stock this will be highlighted on the site.

Delivery information

Standard

We offer free standard UK recorded delivery on all orders. This takes 5-7 working days but may take longer during busy periods. Orders placed after 3pm on a Friday will not be dispatched until the following Monday.

This excludes bank or public holidays.

All orders require a signature upon delivery.

Next Day (UK only) £5.95

Guaranteed next working day delivery if the order is placed before 4pm Monday to Thursday. Orders placed on a Friday will be processed and dispatched on the following Monday. Orders placed after 3pm on a Friday will not be dispatched until the following Monday.

This excludes bank or public holiday.

All orders require a signature upon delivery.

This is not available for remote locations. Please see below if you are unsure if you qualify for Next Day delivery.

Next day service is subject to availability and may be removed as a shipping option during busy periods.

Outside the UK (Costs varies depending on your country)

If you are outside of the UK, we will use a Signed-For or Recorded delivery service. This takes 7-15 working days.

We are currently unable to provide Next Day delivery to areas outside the UK.

  • We try to deliver to all corners of the earth. However, there are some very remote areas that we cannot reach. If your order is placed and we are unable to deliver to your address we will contact you immediately.
  • Please note, we aim to dispatch your order as quickly as possible, during sale period this may take a little longer than usual. If there is any sign of a delay with delivery we will notify you by email.

Returns information

We hope you love your Oushka bag, but if you need to return it to us please follow these guidelines:

What is your returns policy?

Please return your item within 28 days of receipt in unused, resalable condition and in its original dust bag.

If you require an exchange, please contact us on info@oushka.com or  0203 8466483 before sending the item back to our returns address:

Oushka/Leatherlove Ltd

Suite 203, 2nd floor

Oriel House

26 The Quadrant

Richmond

TW9 1DL

We advise you return your item or exchange using a recorded delivery service. We cannot be held responsible for items lost in transit.

We cannot refund postage costs.

How do I return an item?

Please contact us first to get approval for the return.

Please enclose in your return parcel your original packing note sent with your order. This helps us track the item faster, meaning there will be no delays in processing your refund. An item returned without this information may be subject to refund delays. To help us make you happy in the future, please also state the reason for your return.

If you have changed your mind and want another item from our site we will first refund your original order once the item is received. In the meantime, you can order the preferred item and we’ll send that out to you.

What should I do about a faulty item?

Please identify the fault to us within 30 days of receipt, via email info@oushka.com or over the phone 0203 8466483. Once authorised by one of our team, please send it back to our returns address:

Oushka/Leatherlove Ltd

Suite 203, 2nd floor

Oriel House

26 The Quadrant

Richmond

TW9 1DL

It is important that you make us aware of the fault as soon as possible so that we can work quickly on fixing this for you.

If a fault develops outside of the 30 day period then please contact us on 0203 8466483 and we will discuss the fault with you so that we can agree on a way to have it fixed. Please read our care and storage instructions for your bag, we cannot accept an item repaired as faulty if it has not been cared for or stored as we advise.

Do you organise repairs?

We’re sure you’ll be using your Oushka bag every day and whilst our bags are of highest quality, a small amount of wear and tear may occur. If you do require a repair please contact us on 0203 8466483 or email info@oushka.com. Within 1 year of purchase, we will arrange collection and repair for you, outside of this period we can advise you on how best to get your bag repair.

How do I exchange an item?

Please contact us before sending your item back for an exchange.

When sending your item back please include your name, email address, contact number, order number and requested an exchange. We will process a refund for the returned item and you may order the alternative item you would like on our site which will be processed using either standard or next day delivery.

It is important that we have a method of contact for you if you require an exchange.

Returning or exchanging gifts

If returning a gifted item, please include the name of the person who placed the order along with the order number, your email address and your name. The funds will be returned to the account that the payment was made from.

If exchanging a gifted item, please contact us before sending the item back. Please include the name of the person who placed the order, the order number, your email address and your name. If the item you wish to exchange your gift for costs the same we will simply send you the new item using our free standard delivery service, unless you request otherwise. If the item costs less, the difference will be refunded to the account that the payment was taken from, if it costs more then we will need to take additional payment from yourself.

Copyright

No part of this website may be copied or imitated in whole or in part. No logo, graphic, image or copy may be copied or re-transmitted unless expressly permitted in writing by Oushka (Leatherlove Ltd).

Oushka is a Leatherlove brand.

Privacy Policy

We are committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to ensure that orders are processed smoothly. We are keen to make the experience of shopping at Oushka as engaging as possible, but at no time will we pass on your information without your prior consent.

We will store your information safely and will never sell your personal information to any third parties. Your personal information is taken only to; process payment details, keep you up to date on the status of your order and to inform you of any enhancements to our site, offers or promotions available.

If you wish to be removed from our mailing list, in which case you will not receive notification of new products or offers, please contact us on info@oushka.com or 0203 8466483. If you have been removed from our mailing list and wish to be put back on it please contact us.

We use the safe and secure payment system PayPal so that you can feel completely protected when placing an order with us. If you have any concerns about this payment system, please contact us or visit paypal.com. We feel very confident that PayPal will not distribute your personal details.

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